Tell us what is getting in the way.
Get help with your Placed account, subscription, household, items, Placed AI, privacy requests, or technical issues. Reach us directly by email or Live Chat.
Access, email changes, account deletion, and login help.
Purchase, restore, trial, plan, and entitlement questions.
Members, invite codes, permissions, rooms, and storage locations.
Photo search, barcodes, storage containers, attachments, AI answers, and app behavior.
Before you send it.
How do I cancel or manage my subscription?
App Store subscriptions are managed through your Apple Account subscription settings. Deleting the Placed app or your Placed account does not automatically cancel an Apple subscription.
How do I restore a purchase?
Use the Restore Purchases option in Placed. The restore process checks eligible purchases associated with the Apple Account signed in on the device.
Can I request deletion of my account or data?
Yes. Placed provides an in-app account deletion request process. If you need help with access, correction, or deletion, contact us by email or Live Chat above.
What should I send for a technical issue?
Include the app version, device model, iOS version, what you were doing immediately before the issue, and the exact error text if one appeared.