Placed Privacy Policy

Effective date: October 28, 2026

Placed is operated by ESLOYEL INC ("Placed," "we," "us," or "our"). This Privacy Policy explains how Placed collects, uses, shares, stores, and protects information when you use the Placed mobile application, Placed AI, our support services, and our website, including placedapp.ai.

1. Information We Collect

Account information

When you create or use a Placed account, we may collect information such as your email address, display name, account identifier, authentication information, account status, and household membership information.

Household inventory content

Placed is designed to store information that you choose to add about your household. This may include:

  • item names, categories, brands, descriptions, notes, keywords, visible text, and storage locations;
  • photos of household items and storage locations;
  • room and location names;
  • receipts, manuals, warranties, instructions, and other uploaded documents;
  • text extracted from uploaded documents or images;
  • receipt barcode values and related barcode information;
  • relationships between items, documents, accessories, receipts, warranties, or other records; and
  • activity associated with changes to household records.

The content you upload may incidentally contain personal information. You are responsible for deciding what you upload to Placed.

Household sharing information

If you invite or join another household, we may process information such as the invited email address, invite code, household membership, role, permission level, invitation status, and related timestamps.

Placed AI information

When you use Placed AI, we process your prompts, chat history, and relevant household records that are necessary to answer your request. Depending on the question, this may include item descriptions, locations, documents, extracted text, notes, relationships, and other household information that you are permitted to access.

Placed AI conversations are currently designed to remain available in chat history for a limited period, presently up to approximately 30 days, unless deleted earlier or retained longer where necessary for security, legal, or operational reasons.

Subscription and purchase information

When subscriptions are enabled, Apple processes your payment information. Placed may receive information from Apple such as your subscription product, subscription status, transaction identifiers, purchase history relevant to Placed, trial eligibility or status, and subscription expiration information. We do not receive your full payment-card number from Apple.

Support information

If you contact Placed Support, we collect the information you submit, such as the support category and message. To help diagnose the issue, the app or website may also include information such as your account email, user identifier, household identifier and name, app version, build number, device type, operating-system version, and submission time.

Technical and security information

We may process authentication tokens, request metadata, timestamps, app and website usage events, error reports, diagnostics, device and browser details, app version, operating-system version, network or crash details, abuse-prevention events, and similar technical information needed to operate, secure, troubleshoot, and protect Placed. Where permitted, advertising and analytics identifiers may be used for measurement and attribution.

2. How We Use Information

We use information to:

  • create and maintain your account;
  • provide household inventory, document, receipt, barcode, search, sharing, and organization features;
  • process images, documents, and user requests;
  • provide Placed AI responses and search features;
  • preserve and display household permissions and sharing controls;
  • process and verify subscription entitlements;
  • provide customer support;
  • maintain security, prevent misuse, enforce usage limits, and investigate technical problems;
  • operate, debug, improve, and maintain Placed; and
  • comply with legal obligations and enforce our Terms of Service.
We do not sell household inventory photos or documents to advertisers or use your inventory content to personalize third-party advertising. We do use limited analytics and may use device identifiers for advertising measurement as described below and in the platform privacy disclosures.

3. Website Analytics, Session Replay, and Advertising Measurement

With your permission, our website uses Microsoft Clarity to understand how visitors navigate pages and improve usability. Clarity may collect page views, clicks, scrolling, browser and device characteristics, approximate location inferred from network data, and session-replay information. Clarity may use cookies and similar technologies when you consent. We use this information for website analytics and product improvement, not to read the contents of private Placed household records.

Clarity is only loaded on this website after you select Accept analytics in our cookie notice. Select Decline to keep optional website session analytics off, or use to change your choice later. We mask the support and contact form areas from Clarity recording. Please do not submit passwords or sensitive financial information to website forms or chat.

Our mobile app may use third-party analytics and advertising measurement tools, including the Meta SDK and Microsoft Clarity, where configured and permitted. These tools may collect app activity and device identifiers for analytics, performance, attribution, and advertising measurement. On Apple devices, choices such as App Tracking Transparency permissions and device privacy settings affect certain tracking uses. Our use of these tools does not mean advertisers receive the contents of your household inventory.

See the Microsoft Privacy Statement for information about Microsoft's privacy practices.

4. AI Processing

Placed uses third-party AI services, including OpenAI's API, to provide certain AI features. When you use those features, Placed may send your prompt and the relevant household information needed to answer the request to the AI service provider.

OpenAI states that data submitted through its API is not used to train or improve OpenAI models by default unless the API customer explicitly opts in. Placed does not intentionally opt your household content into model training.

AI-generated responses can be inaccurate. Do not rely on Placed AI as the sole source for important safety, legal, financial, medical, warranty, return, or other consequential decisions.

5. Service Providers and Sharing

We may share information with service providers only as reasonably necessary to operate Placed. Current or anticipated service providers include:

  • Supabase, for authentication, database, storage, backend, and related infrastructure;
  • OpenAI, for AI and embedding features;
  • Apple, for App Store distribution, subscription purchases, and related platform services;
  • Microsoft Clarity, for optional website analytics, heatmaps, and session replay, as well as app diagnostic analytics if enabled;
  • Meta, for app analytics, advertising measurement, and attribution as configured and permitted;
  • Vercel, for website hosting and technical delivery; and
  • Zapier and Relvora or other support-processing services, when support, contact forms, or live-chat requests are submitted.

These providers process information under their own terms and privacy commitments. We may also disclose information if required by law, to protect users or Placed, to investigate fraud or abuse, or in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law.

6. Household Sharing and Permissions

Information in a shared household may be visible to other household members according to their role, permissions, and the visibility settings applied to individual records. Household owners and administrators may have broader access than other members.

Do not upload information to a shared household that you do not want authorized household members to access.

7. Data Retention

We retain information for as long as reasonably necessary to provide Placed, maintain your account, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

Retention varies by data type. For example:

  • account and household data may remain while the account or applicable household remains active;
  • Placed AI chat history is presently designed to remain available for approximately 30 days;
  • support records may be retained as reasonably necessary to resolve the request and maintain support history;
  • security and abuse-prevention records may be retained for periods necessary to protect the service; and
  • information may remain temporarily in backups or service-provider systems after deletion.

8. Account and Data Deletion

Placed provides an in-app account deletion request process. The current system may include a short grace period before final deletion, during which an eligible deletion request may be cancelled.

Deleting your personal account does not necessarily delete content that belongs to a shared household, particularly where deleting that content would remove records used by other authorized household members. Household records may instead remain associated with the household until separately deleted according to the applicable household permissions and product rules.

You may contact Placed Support if you need help with access, correction, or deletion requests.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no online service, storage system, or transmission method can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and for maintaining appropriate access permissions for people in your household.

10. Your Privacy Choices and Rights

Depending on where you live, applicable law may give you rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing.

We do not sell your household inventory content to advertisers. Certain advertising-measurement practices involving device identifiers may qualify as “sharing” or “targeted advertising” under applicable privacy laws. You may request information about or exercise applicable opt-out rights by contacting support. For website session analytics, use the Cookie settings control on this page. On iPhone or iPad, use the applicable Apple privacy and tracking controls.

You may submit a privacy request through the in-app Support form or through placedapp.ai/support.

11. Children

Placed is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to Placed, contact us so that we can review and take appropriate action.

12. International Users

Placed and its service providers may process information in the United States and other countries where our providers operate. Those locations may have data-protection laws that differ from those in your country.

13. Changes to This Policy

We may update this Privacy Policy as Placed changes. If we make a material change, we may provide notice through the app, our website, or another reasonable method. The effective date above indicates when this policy was last updated.

14. Contact

For privacy questions or requests, use the in-app Support form or visit placedapp.ai/support.

Operator: ESLOYEL INC
Product: Placed, a product of Hirsch Ventures Group
Website: https://placedapp.ai